Sunday February 5, 2012
October 2, 2011
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
Source: “Customers as Guests” by 52 Weeks of UX
Via: Joel Gascoigne
Labels: People
May 14, 2010
Everybody thinks they’re living on their own without help from others. This is not possible. I really think that others have done something for me, and I have a feeling of gratefulness to other people.
Source: Monk’s Enlightenment Begins With A Marathon Walk
Labels: People
September 12, 2009
Never underestimate the resourcefulness of your users.
If users see something lacking in a design, they’ll find ways to make it work for them. Which is great! The work is done for you. No need to design anymore! Right? Unless, of course, you care about your users’ happiness. And you should.
Users don’t like to work. They like to use. They want whatever it is that they’re attempting to do to just happen. It’s your job to make it happen, and they’re going to let you know if it doesn’t. Which, let’s admit it, is a time-consuming pain for you, and also a sign of two things:
Your users care enough about your product or service to whine when it isn’t working and innovate around it. But also…
You’re not doing it right.
You’re just plain not doing your job if your users aren’t happy.
Source: Watching the Wall: Dealing with Unexpected User Innovation
Labels: People
Photograph by Michelle Litvin
Ninety-plus pages of comparative and insightful design thinking. Buy the paperback from Lulu.com $12.00
